Frequently Asked Questions

Everything you need to know about MinzyAI

Getting Started

Yes. MinzyAI is a Malaysian platform that lets you upload a child's drawing, transform it with AI, and order custom-printed products shipped anywhere in Malaysia.

Uploading & Creating

Credits & Packs

Products & Pricing

Shipping & Delivery

Returns & Quality

Still Have Questions?

How can I reach you?

Email us at hello@minzy.ai anytime! We're here to help make your child's artwork come to life. ✨

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Frequently Asked Questions

Getting Started

Is there an AI tool to turn kids' drawings into gifts in Malaysia?

What is MinzyAI?

How does it work?

Only children's drawings?

What styles are available?

Does MinzyAI change the drawing too much?

Uploading & Creating

What types of drawings work best?

What file formats can I upload?

Can I upload photos of my child?

How many drawings can I upload per session?

What if I don't like the generated result?

Credits & Packs

What are MinzyAI credits?

What's the difference between Generation Credits and Download Credits?

How do I buy a credit pack?

Do credits expire?

Can I get a refund on unused credits?

My download credit wasn't applied — what do I do?

Products & Pricing

What products are available?

How much does it cost?

What payment methods do you accept?

Can I use the generated image for commercial purposes?

Is my child's artwork safe?

Shipping & Delivery

How long until it arrives?

Where do you ship?

Do you ship internationally?

Can I cancel my order?

How do I track my order?

Returns & Quality

Do you accept returns?

What if my product arrives damaged?

What if colors look different from my screen?

Still Have Questions?